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Group: Forum Members
Last Active: Mon 13 Apr 2015
Posts: 43,
Visits: 2,159
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A support ticket has arrived on our system (it's our first one).
It is unassigned so we can't reply. On the ticket page in admin, when we click "Me" next to the "Assigned To" drop-down list, nothing happens - it remains unassigned.
Choosing one of the two usernames from the list and clicking "Save" does not work either. It seems we cannot assign the ticket to anybody, and therefore cannot reply.
How is this suppposed to work? Is the screen supposed to change when you click "Me" and give you a reply box or something?
What are we doing wrong?
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