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Group: Forum Members
Last Active: Mon 13 Apr 2015
Posts: 43,
Visits: 2,159
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A support ticket has arrived on our system (it's our first one).
It is unassigned so we can't reply. On the ticket page in admin, when we click "Me" next to the "Assigned To" drop-down list, nothing happens - it remains unassigned.
Choosing one of the two usernames from the list and clicking "Save" does not work either. It seems we cannot assign the ticket to anybody, and therefore cannot reply.
How is this suppposed to work? Is the screen supposed to change when you click "Me" and give you a reply box or something?
What are we doing wrong?
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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Can you try logging into the back end and then going to support tickets from there, rather than using the link in the mail, and see if this makes any difference.
Hitting the 'me' button should assign the ticket to you and therefore enable a comments box and timer for the reply.
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Group: Forum Members
Last Active: Mon 13 Apr 2015
Posts: 43,
Visits: 2,159
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I'm not going in via the emails. I'm already going in via the back-end directly.
Can confirm have just tested this again and it's still not working.
You hit "Me" and the green "Update successful" message appears, but nothing else on the screen changes.
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Group: Forum Members
Last Active: Tue 31 Mar 2015
Posts: 68,
Visits: 185
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I have the same issue. Tried tagging ME and assigning via the drop down menu. Also tried to delete the support ticket as this has already been undertaken.
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