Cannot assign support tickets to myself

Posted By UKcentric Tue 3 Jul 2012
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UKcentric
 Posted Tue 3 Jul 2012
Supreme Being

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Group: Forum Members
Last Active: Mon 13 Apr 2015
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A support ticket has arrived on our system (it's our first one).

It is unassigned so we can't reply. On the ticket page in admin, when we click "Me" next to the "Assigned To" drop-down list, nothing happens - it remains unassigned.

Choosing one of the two usernames from the list and clicking "Save" does not work either. It seems we cannot assign the ticket to anybody, and therefore cannot reply.

How is this suppposed to work? Is the screen supposed to change when you click "Me" and give you a reply box or something?

What are we doing wrong?
Paul
 Posted Fri 6 Jul 2012
große Käse

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Last Active: Tue 10 Sep 2024
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Can you try logging into the back end and then going to support tickets from there, rather than using the link in the mail, and see if this makes any difference.

Hitting the 'me' button should assign the ticket to you and therefore enable a comments box and timer for the reply.


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UKcentric
 Posted Wed 18 Jul 2012
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I'm not going in via the emails. I'm already going in via the back-end directly.

Can confirm have just tested this again and it's still not working.

You hit "Me" and the green "Update successful" message appears, but nothing else on the screen changes.
ianguest
 Posted Thu 10 Apr 2014
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I have the same issue. Tried tagging ME and assigning via the drop down menu. Also tried to delete the support ticket as this has already been undertaken.

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