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Group: Forum Members
Last Active: Mon 14 Mar 2016
Posts: 15,
Visits: 219
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Hi we have a strange error when processing an order through sagepay it seems to be an issue on certain items in certain quantities for example
if I add a 2x a product to the basket change my currency to Euro it shows a total price of 114,11 Euros and this go's through to sagepay fine showing the correct price in £. if I then change the quantity to 3 I get a total price of 163,08 Euros and sage page gives the following error
Status: INVALID
Status Detail: 3021 : The Basket format is invalid.
Any ideas?
Many Thanks
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Group: Forum Members
Last Active: Mon 14 Mar 2016
Posts: 15,
Visits: 219
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After some more digging it looks like an error with the Discounts and other adjustments part of the checkout process the basket info being sent is as follows
"basket=3:[SKU_12-5]ProductName 4497 - 32",Long (33"):5:49.95:0:49.95:249.75 iscounts and other adjustments:-:-:-:-:0.02Delivery:-:-:-:-:0"
it looks like its missing a : before Delivery is there any way I can fix this?
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Group: Administrators
Last Active: Tue 10 Sep 2024
Posts: 807,
Visits: 2,748
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Just to clarify, is it SagePay VSP Form you're using, or the direct method? And the latest DLL (v3.00 protocol). Just need to ensure we're looking in the right place for bugs/fixes.
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Group: Forum Members
Last Active: Mon 14 Mar 2016
Posts: 15,
Visits: 219
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Thanks for the reply
I've just checked and its the Sagepay Form were using and protocol 2.23 where can I get the 3.0 dll?
Many Thanks again
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Group: Forum Members
Last Active: Mon 14 Mar 2016
Posts: 15,
Visits: 219
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Just to add I have downloaded the latest version of Kartris and replaced the /Plugins/SagePay folder but I get the following error on all transactions
"
| Status Detail: | 5068 : The encryption method is not supported by this protocol version. |
"
if I alter the VSPProtocol to 2.23 the transactions go through again but I still expertiane the same error as before.
Many Thanks again
Dan
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Group: Administrators
Last Active: Tue 10 Sep 2024
Posts: 807,
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Curious, the latest zip should contain the new DLLs for SagePay that support protocol 3.00. If you are updating an existing web site, can you check that the FTP is succeeding in overwriting the old ones - sometimes the files can get locked in use, and so when you try to overwrite them you get a failure message in the FTP details but often don't notice it and so assume the files were overwritten.
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If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future.
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Group: Forum Members
Last Active: Mon 14 Mar 2016
Posts: 15,
Visits: 219
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Thanks again for all your help with this and you are correct there was a strange caching issue on the server I removed the .dll file completely then re-uploaded and all is now fine 
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