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Group: Forum Members
Last Active: Tue 31 Mar 2015
Posts: 68,
Visits: 185
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I have received an interesting problem concerning Kartris sending confirmation emails to customers when the order has been updated in the backend of Kartris.
Firstly, if the tick box 'Send email update of status to customer' is unticked, would Kartris still send an email?
I have asked staff who download the orders to untick this box to stop an emails being sent. They have reassorded me that the box is unticked, but customers are still receiving emails.
Secondly, if I change the config settings for 'backend.orders.emailupdates' to value n and default value to n, would this stop this mistake happening? That is to say, Kartris would not offer the option of email updates and remove the tick box from the backend order so stopping staff sending confirmations.
Tue 18 Dec 2012 by
guest01
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