Customer Confirmation Emails

I have received an interesting problem concerning Kartris sending confirmation emails to customers when the order has been updated in the backend of Kartris.

Firstly, if the tick box 'Send email update of status to customer' is unticked, would Kartris still send an email?

I have asked staff who download the orders to untick this box to stop an emails being sent. They have reassorded me that the box is unticked, but customers are still receiving emails.

Secondly, if I change the config settings for 'backend.orders.emailupdates' to value n and default value to n, would this stop this mistake happening? That is to say, Kartris would not offer the option of email updates and remove the tick box from the backend order so stopping staff sending confirmations.

Author	Message
ianguest	Posted Thu 13 Dec 2012
Supreme Being Group: Forum Members Last Active: Tue 31 Mar 2015 Posts: 68, Visits: 185 48,254	I have received an interesting problem concerning Kartris sending confirmation emails to customers when the order has been updated in the backend of Kartris. Firstly, if the tick box 'Send email update of status to customer' is unticked, would Kartris still send an email? I have asked staff who download the orders to untick this box to stop an emails being sent. They have reassorded me that the box is unticked, but customers are still receiving emails. Secondly, if I change the config settings for 'backend.orders.emailupdates' to value n and default value to n, would this stop this mistake happening? That is to say, Kartris would not offer the option of email updates and remove the tick box from the backend order so stopping staff sending confirmations. Edited Tue 18 Dec 2012 by guest01
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Paul	Posted Tue 18 Dec 2012
große Käse Group: Administrators Last Active: Tue 10 Sep 2024 Posts: 807, Visits: 2,748 523,124	Could you clarify which version you're using? Our site is running 1.4 and it doesn't do this. The code that sends the mail is here: /UserControls/Back/_OrderDetails.aspx.vb The actual line that sends the email is this one: SendEmail(strEmailFrom, strEmailTo, strSubjectLine, strEmailText) If you comment that out, it should prevent mail being sent regardless of anything else. -- If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future. If you would like to be informed of new features, new releases, developments and occasional special bonuses, please sign up to our mailing list: http://bit.ly/19sKMZb
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ianguest	Posted Wed 19 Dec 2012
Supreme Being Group: Forum Members Last Active: Tue 31 Mar 2015 Posts: 68, Visits: 185 48,254	Thank you Our current version is 1.3. Personnel I think the staff downloading the orders have kept the 'sent conformation email' ticketed when updating the order. But you never know if there is a problem. Cheers Ian
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Customer Confirmation Emails

Customer Confirmation Emails

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