Customer Confirmation Emails Home » Kartris ASP.NET Ecommerce Software » Kartris technical issues https://forum.kartris.com/Topic1786.aspx

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By ianguest - Thu 13 Dec 2012 I have received an interesting problem concerning Kartris sending confirmation emails to customers when the order has been updated in the backend of Kartris. Firstly, if the tick box 'Send email update of status to customer' is unticked, would Kartris still send an email? I have asked staff who download the orders to untick this box to stop an emails being sent. They have reassorded me that the box is unticked, but customers are still receiving emails. Secondly, if I change the config settings for 'backend.orders.emailupdates' to value n and default value to n, would this stop this mistake happening? That is to say, Kartris would not offer the option of email updates and remove the tick box from the backend order so stopping staff sending confirmations. By Paul - Tue 18 Dec 2012 Could you clarify which version you're using? Our site is running 1.4 and it doesn't do this. The code that sends the mail is here: /UserControls/Back/_OrderDetails.aspx.vb The actual line that sends the email is this one: SendEmail(strEmailFrom, strEmailTo, strSubjectLine, strEmailText) If you comment that out, it should prevent mail being sent regardless of anything else. By ianguest - Wed 19 Dec 2012 Thank you Our current version is 1.3. Personnel I think the staff downloading the orders have kept the 'sent conformation email' ticketed when updating the order. But you never know if there is a problem. Cheers Ian