Contact Us Form Issue

Posted By SamCC Tue 9 Jul 2019
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SamCC
 Posted Tue 9 Jul 2019
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Group: Forum Members
Last Active: Tue 10 Sep 2019
Posts: 1, Visits: 3
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Hi,

After years with no problems, our spam filters are now deleting all emails from the Contact Us form in Kartris. We have been advised by our hosting company to change the 'from' email on the contact us form to our own email rather than the senders. I.e. all of the emails from the contact us form come from our own email. I have done this with other contact & application forms on our website but I can't find where to make the change in Kartris.

Can anyone advise where and how I can change the sending email in Kartris?

Many thanks!

Sam
Wed 10 Jul 2019 by SamCC
Paul
 Posted Wed 10 Jul 2019
große Käse

große Käse - (172,071 reputation)große Käse - (172,071 reputation)große Käse - (172,071 reputation)große Käse - (172,071 reputation)große Käse - (172,071 reputation)große Käse - (172,071 reputation)große Käse - (172,071 reputation)große Käse - (172,071 reputation)große Käse - (172,071 reputation)

Group: Administrators
Last Active: Sun 27 Oct 2019
Posts: 804, Visits: 2,696
Change the general.email.spoofcontactmail config setting to n.


With it set to y, mails from the contact form go out with the user's email address as the 'from' address. This makes replying easier.


But some anti-spam settings that hosts might apply can stop these mails from going out or being received at the other end. To overcome this, setting this off will use the web site's configured 'from' address (in the language and email settings).



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