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Group: Forum Members
Last Active: Mon 9 Sep 2019
Posts: 27,
Visits: 117
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Hi,
I recently updated to what was then the latest version of Kartris ( v2.9013 ), but I'm having an issue with being logged out of the admin panel after about 10 minutes.
I run two installs of Kartris on the same server, but the odd thing is that while one install works normally and I don't get logged out, the other install I get logged out of the admin section after about 10 minutes, which is driving everyone a bit mad. As far as I can see the config settings for both are the same and the server settings both seem to be the same.
Does anyone have suggestions or insights as to what to look for to try and remedy this?
Many thanks!
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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Can you try the following.
Open up App_Code/kartris.vb and find this function:
Public Shared Function RecycleAppPool() As Boolean
Replace that whole function with this version, which effectively just neutralizes it
Public Shared Function RecycleAppPool() As Boolean
Return False
End Function
I think this function is firing off more than it should, and recycling the app pool may be what is losing the back end sessions.
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If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future.
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Group: Forum Members
Last Active: Mon 9 Sep 2019
Posts: 27,
Visits: 117
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Hi Paul,
Thanks for that.
I've adjusted the code as suggested, but unfortunately the problem persists, with the site logging us out again after about ten minutes.
Any other ideas?
Thanks.
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Group: Forum Members
Last Active: Mon 6 Dec 2021
Posts: 235,
Visits: 750
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Hello sir, did you get a solution to your problem?
We are always willing to help out the community or pitch in to help you fix a problem. However, if you want a complete solution made such as a code module or new feature added you have two options. Either
1) Reach out to the Kartris internal development team at http://www.kartris.com/Contact.aspx.
2) Contact one of the Kartris approved partners at http://www.kartris.com/t-Worldwide-Developers.aspx.
Have fun and good luck coding.
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Group: Forum Members
Last Active: Mon 9 Sep 2019
Posts: 27,
Visits: 117
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Hi,
No sadly not I'm afraid. We're kind of 'putting up' with it until we upgrade again to the newest version. I'm hoping that when we do, whatever the glitch was in upgrade process - bearing in mind one site has this problem and one doesn't and they were both upgraded in the same way - will get ironed out again.
Thanks,
Sam
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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Had another customer report similar, and said upgrading his browser to the latest version fixed it. Could try with an alternative browser to see if it is browser related.
--
If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future.
If you would like to be informed of new features, new releases, developments and occasional special bonuses, please sign up to our mailing list: http://bit.ly/19sKMZb
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