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Group: Forum Members
Last Active: Mon 9 Sep 2019
Posts: 27,
Visits: 117
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Has anyone else experienced problems with customers not being able to use the drop down lists ( i.e. add to basket quantities or the payment method drop down ) from certain mobile devices?
We have had a run of people not being able to use these aspects of the site recently. They seemed mainly to be using Android mobile devices. I have finally been able to replicate the problem by using the Firefox or Chrome dev tools and setting the touch screen options. The error that comes up is:
[Intervention] Unable to preventDefault inside passive event listener due to target being treated as passive.
From what I can see from other peoples experiences is that you can set touch-action: none; in the CSS to resolve the problem. However, I have had no luck in finding the right place to put it or equally I've found the wrong solution?
Anyone with any ideas?
Thanks.
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