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Group: Forum Members
Last Active: Thu 9 Nov 2017
Posts: 3,
Visits: 59
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Hi,
When customers place orders with us and use paypal/worldpay to pay we are finding that we don't receive the confirmation email every time.
This doesn't happen all the time, sometimes we will receive the confirmations and other times we wont.
Every time this happens i have checked and the order is marked as paid so Kartris must be getting the pass back from both WorldPay and Paypal.
I have even tried paying for orders myself on both PayPal and WorldPay and tried to close the tab as soon as payment has been accepted. Thinking that if someone closed the tab to early Katris wouldn't be notified of payment thus not sending emails. Every time i tested this i received a confirmation email.
Our settings must be correct for it to work intermittently.
Can someone tell me how to resolve this issue please?
Thanks
Josh
Mon 5 Sep 2016 by
joshcando
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