|
shulemj
|
Posted Tue 12 Jul 2016
|
|
Group: Forum Members
Last Active: Thu 11 Jul 2019
Posts: 115,
Visits: 565
|
For every shipping destination chosen withing the Basket, I get the following error:Oops .. There is a problem in estimating the shipping cost for your address, please make sure your shipping address details are correct, then try again.
No error is logged in the log
|
|
|
|
|
Tiggywiggler
|
Posted Wed 13 Jul 2016
|
|
Group: Forum Members
Last Active: Mon 6 Dec 2021
Posts: 235,
Visits: 750
|
Does this happen in the vanilla build (What you download from the Kartris website) or does this only happen on your website?
Does it happen for all addresses or only one?
Does it happen for all payment gateways or only one?
We are always willing to help out the community or pitch in to help you fix a problem. However, if you want a complete solution made such as a code module or new feature added you have two options. Either
1) Reach out to the Kartris internal development team at http://www.kartris.com/Contact.aspx.
2) Contact one of the Kartris approved partners at http://www.kartris.com/t-Worldwide-Developers.aspx.
Have fun and good luck coding.
Wed 13 Jul 2016 by
Tiggywiggler
|
|
|
|
|
shulemj
|
Posted Wed 13 Jul 2016
|
|
Group: Forum Members
Last Active: Thu 11 Jul 2019
Posts: 115,
Visits: 565
|
Wed 13 Jul 2016 by
shulemj
|
|
|
|
|
Tiggywiggler
|
Posted Wed 13 Jul 2016
|
|
Group: Forum Members
Last Active: Mon 6 Dec 2021
Posts: 235,
Visits: 750
|
The error is generated if Kartris has requested shipping methods and nothing has been returned. I have had a look at the website you pointed to and it all works there so I assume you are talking about a development or staging server you are using elsewhere.
I suspect that the problem is being generated when Kartris tries to reach out to the UPS service.
Package Type is normally 02, are you sure you should use 01?
Beyond that I do not know and would have to test with live data.
Good luck hunting.
We are always willing to help out the community or pitch in to help you fix a problem. However, if you want a complete solution made such as a code module or new feature added you have two options. Either
1) Reach out to the Kartris internal development team at http://www.kartris.com/Contact.aspx.
2) Contact one of the Kartris approved partners at http://www.kartris.com/t-Worldwide-Developers.aspx.
Have fun and good luck coding.
|
|
|
|
|
shulemj
|
Posted Wed 13 Jul 2016
|
|
Group: Forum Members
Last Active: Thu 11 Jul 2019
Posts: 115,
Visits: 565
|
In Cactushop they had it as "01". Anyway, I changed it to "02" with no improvement.
|
|
|
|
|
shulemj
|
Posted Sun 31 Jul 2016
|
|
Group: Forum Members
Last Active: Thu 11 Jul 2019
Posts: 115,
Visits: 565
|
Anyone with any help?
|
|
|
|
|
Tiggywiggler
|
Posted Tue 2 Aug 2016
|
|
Group: Forum Members
Last Active: Mon 6 Dec 2021
Posts: 235,
Visits: 750
|
To resolve this problem I think we would need to replicate it and see what the error message was that we were getting back.
If you have looked at your error logs and you get nothing, then there is not much more I could do from here. I am Sorry mate.
We are always willing to help out the community or pitch in to help you fix a problem. However, if you want a complete solution made such as a code module or new feature added you have two options. Either
1) Reach out to the Kartris internal development team at http://www.kartris.com/Contact.aspx.
2) Contact one of the Kartris approved partners at http://www.kartris.com/t-Worldwide-Developers.aspx.
Have fun and good luck coding.
|
|
|
|
|
shulemj
|
Posted Thu 4 Aug 2016
|
|
Group: Forum Members
Last Active: Thu 11 Jul 2019
Posts: 115,
Visits: 565
|
Finally got some errors logged! (never been so happy for an error message...)
-----------------------------------------------------------------------------
>> Version:2.9005
>> URL:http://www.malchutjudaica.com/Basket.aspx
>> Page:
-----------------------------------------------------------------------------
>> 8/3/2016 6:16:50 PM
>> 00.00.000.000 (masked by me here)
>> DESCRIPTION:
Message: Object reference not set to an instance of an object.
Exception Type: System.NullReferenceException
Source: App_Code.o-ekavid
StrackTrace: at Payment.Serialize(Object strObject)
==================================================
-----------------------------------------------------------------------------
>> Version:2.9005
>> URL:http://www.malchutjudaica.com/Basket.aspx
>> Page:
-----------------------------------------------------------------------------
>> 8/3/2016 6:16:50 PM
>> 00.00.000.000 (masked by me here)
>> DESCRIPTION:
Value cannot be null.
Parameter name: s
==================================================
All this, just for loading Basket.aspx. No user events.
Selecting a different state, both errors reoccur.
Thu 4 Aug 2016 by
shulemj
|
|
|
|
|
shulemj
|
Posted Wed 10 Aug 2016
|
|
Group: Forum Members
Last Active: Thu 11 Jul 2019
Posts: 115,
Visits: 565
|
Now, with the error message posted, can anyone please help me? Should I upload the ASPX & VB pages again?
|
|
|
|
|
Tiggywiggler
|
Posted Thu 11 Aug 2016
|
|
Group: Forum Members
Last Active: Mon 6 Dec 2021
Posts: 235,
Visits: 750
|
Thank you for this. It would appear that a blank object is being passed into payment.serialise, however, this is called from many places and with different types of objects so in this case it is not specific enough to tell me what is going on.
If the stack trace showed the complete call hierarchy it might help, but it appears that whatever is generating the error message is not getting this.
Sorry mate.
We are always willing to help out the community or pitch in to help you fix a problem. However, if you want a complete solution made such as a code module or new feature added you have two options. Either
1) Reach out to the Kartris internal development team at http://www.kartris.com/Contact.aspx.
2) Contact one of the Kartris approved partners at http://www.kartris.com/t-Worldwide-Developers.aspx.
Have fun and good luck coding.
|
|
|
|