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Group: Forum Members
Last Active: Thu 11 Jul 2019
Posts: 115,
Visits: 565
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I attached my current settings. The store owner gets the confirmation email but the consumer not. What am I missing?
Email-Settings.png
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Group: Forum Members
Last Active: Mon 6 Dec 2021
Posts: 235,
Visits: 750
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There are many things that can cause this but my first guess is usually a grey-listed email server See Here. If the admins are in the same domain as the sending server (e.g. an email going from [email protected] to [email protected]) the grey listing is bypassed, this is why I suspect this.
To test this first do this:
Create a new user and have their email address matching one of the admins, then purchase something and see if the email goes through. If it does go through in this case, but not if you set the customer email address to somethign else then grey listing (or even black listing) can be the cause.
You can check your grey / black list status by putting your email server details into an MX record checker (google is your friend here).
You should also check the error log in the root of your website to see if an error is being thrown. These are in the folder Uploads/Logs/Errors and the files are named in a clear fashion.
We are always willing to help out the community or pitch in to help you fix a problem. However, if you want a complete solution made such as a code module or new feature added you have two options. Either
1) Reach out to the Kartris internal development team at http://www.kartris.com/Contact.aspx.
2) Contact one of the Kartris approved partners at http://www.kartris.com/t-Worldwide-Developers.aspx.
Have fun and good luck coding.
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Group: Forum Members
Last Active: Thu 11 Jul 2019
Posts: 115,
Visits: 565
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Thanks, Tiggywiggler.
It turned out that the customer entered the email address in the backend, but not the SMTP username and password. It worked internally, but not to other domains.
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Group: Forum Members
Last Active: Mon 6 Dec 2021
Posts: 235,
Visits: 750
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It's great to hear that you found a solution and thank you very much for posting your fix up here so that other people can see the solution for the future.
Good luck with your future projects.
We are always willing to help out the community or pitch in to help you fix a problem. However, if you want a complete solution made such as a code module or new feature added you have two options. Either
1) Reach out to the Kartris internal development team at http://www.kartris.com/Contact.aspx.
2) Contact one of the Kartris approved partners at http://www.kartris.com/t-Worldwide-Developers.aspx.
Have fun and good luck coding.
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