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Group: Forum Members
Last Active: Tue 31 Mar 2015
Posts: 68,
Visits: 185
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There are two related issues being flagged up under customers in the right-hand column.
Customers
Awaiting refunds: 2
In arrears: 1
This is connected to three orders from the same customer, two orders have been processed but now deleted off Kartris and an unconfirmed order which remains.
I am unsure why the two paid orders have been deleted, but I want to clean up the messages.
1. How can a credit be raised through Kartris to clear the awaiting refunds?
2. How can payment to an order be manually posted to Kartris for the in arrears?
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