|
Group: Forum Members
Last Active: Tue 31 Mar 2015
Posts: 68,
Visits: 185
|
There are two related issues being flagged up under customers in the right-hand column.
Customers
Awaiting refunds: 2
In arrears: 1
This is connected to three orders from the same customer, two orders have been processed but now deleted off Kartris and an unconfirmed order which remains.
I am unsure why the two paid orders have been deleted, but I want to clean up the messages.
1. How can a credit be raised through Kartris to clear the awaiting refunds?
2. How can payment to an order be manually posted to Kartris for the in arrears?
|
|
Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
|
There was a recent changeset which added improved functionality so click on the refunds or arrears links filters the customers by those. I'd recommend grabbing this:
https://kartris.codeplex.com/SourceControl/changeset/32653
If you find a customer and then click to view them, there is a tab 'order/payment history'. This shows orders on the left, and payments on the right. Generally these should correspond but sometimes they don't if an order was made by PO, or occasionally we've seen double payments logged (though we have also set the reference code to be unique now which should prevent this being possible in future).
There is a payment link top right which you can use to manually enter a payment, or a refund (negative payment!).
--
If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future.
If you would like to be informed of new features, new releases, developments and occasional special bonuses, please sign up to our mailing list: http://bit.ly/19sKMZb
|