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Group: Administrators
Last Active: Tue 10 Sep 2024
Posts: 807,
Visits: 2,748
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We identified the issue being down to a shared variable on the user class. The file on codeplex was updated, if you grab the latest version from the source code there, this should fix it:
/UserControls/Back/_UserDetails.ascx.vb
https://kartris.codeplex.com/SourceControl/latest
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Group: Awaiting Activation
Last Active: Thu 8 May 2014
Posts: 1,
Visits: 43
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Hello...
This problem happens constantly and I can't find how to solve it, so I ask you to please help me.
I have two different backend users (let's call them AgentA and AgentB for clarity), working at different computers but in the same network.
AgentA searches (~/Admin/_CustomersList.aspx) for a registered customer and finds him.
Then AgentA clicks the "Select" button and gets the information (~/Admin/_ModifyCustomerStatus.aspx) for CustomerA.
At the same moment, AgentB does the same and searches for another customer's info and gets the details for CustomerB.
Then AgentA modifies something from CustomerA's information (although not the email address) and tries to save it.
And here's the problem:
The email address from CustomerB appears and replaces CustomerA's email at AgentA's screen. However, AgentB's screen keeps unchanged and he's able to save without problem.
In general, a first agent gets a customer's info and then a second agent gets another's customer info, when the first agent click's the "Save" button the email address from second agent's screen appears as the email address at first agent's screen. It only happens to the first agents accessing the screen (/Admin/_ModifyCustomerStatus.aspx).
I've tried to trace the issue in debug mode but I haven't been able to find what's causing it.
Please note both agents, AgentA and AgentB have each their own separate credentials for accessing the Backend and both have the same levels of permission.
Thank you very much for your help.
M
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