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Group: Awaiting Activation
Last Active: Fri 13 Dec 2013
Posts: 6,
Visits: 79
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Hi
I'm having a few issues with the checkout process kicking users back to the basket page.
This mainly happens when adding/editing address options.
This doesn't work every time and a lot of the time after submitting the address the page reloads to the basket page.
Other times it adds the address in, but when i click proceed the address is gone and again back to the basket page.
It can also happen sometimes if you try and proceed and there is an error, you sort the error and click proceed again. Normally the terms and conditions tick option.
I can't seem to find a pattern or reason for it.
Sometimes i can go through the whole process without any issues.
And other times it can take several attempts to get through the checkout.
Does anyone know what might be causing this and a fix for it?
We have a very nervous client at the moment.
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