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pw1980
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Posted Thu 10 Oct 2013
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Group: Awaiting Activation
Last Active: Fri 13 Dec 2013
Posts: 6,
Visits: 79
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Hi
I'm having a few issues with the checkout process kicking users back to the basket page.
This mainly happens when adding/editing address options.
This doesn't work every time and a lot of the time after submitting the address the page reloads to the basket page.
Other times it adds the address in, but when i click proceed the address is gone and again back to the basket page.
It can also happen sometimes if you try and proceed and there is an error, you sort the error and click proceed again. Normally the terms and conditions tick option.
I can't seem to find a pattern or reason for it.
Sometimes i can go through the whole process without any issues.
And other times it can take several attempts to get through the checkout.
Does anyone know what might be causing this and a fix for it?
We have a very nervous client at the moment.
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Paul
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Posted Thu 10 Oct 2013
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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Which version of Kartris is it (exact version if possible)?
Do you have a link to the site?
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pw1980
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Posted Thu 10 Oct 2013
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Group: Awaiting Activation
Last Active: Fri 13 Dec 2013
Posts: 6,
Visits: 79
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Hi
The site is http://shop.alias-design.co.uk (It's due to go live on Monday, license will be purchased for shop.hoarcross.co.uk)
The version is 2.5004
Could it be a session issue or something?
I've tested a number of the sample sites and can't replicate it anywhere else.
Thanks
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pw1980
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Posted Fri 11 Oct 2013
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Group: Awaiting Activation
Last Active: Fri 13 Dec 2013
Posts: 6,
Visits: 79
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Any ideas on this?It's still not working correctly.
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Paul
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Posted Fri 11 Oct 2013
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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There was an issue in 2.5004 regarding creating new user accounts. This was related to the hashed pw value. I don't think it would manifest itself in the problems that your site seems to have though (I tried to put through a test order and was getting similar problems).
This was the fix, which is worth grabbing anyway:
https://kartris.codeplex.com/SourceControl/changeset/26229
Do you get similar problems on a local version of the site? I am curious if it is related to hosting in some way.
One other thing to try is to revert temporarily to the default Kartris skin and test with that. I have seen issues where an HTML bug in the skin can cause lots of weirdness where update panels that should render things don't because the HTML is broken.
Are there any bugs logged around the time that you try to checkout and it fails (you can view error logs in back end, database admin page)?
Do you have valid shipping configured? Some checkout issues can be caused if there are no valid shipping possibilities available for the destination and weight/value of goods in basket.
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If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future.
If you would like to be informed of new features, new releases, developments and occasional special bonuses, please sign up to our mailing list: http://bit.ly/19sKMZb
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pw1980
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Posted Fri 11 Oct 2013
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Group: Awaiting Activation
Last Active: Fri 13 Dec 2013
Posts: 6,
Visits: 79
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I've made the update to the password, but as you say, i'm not sure if this would be related.
I've also tried reverting to the default Kartris skin, but still the same.
No bugs/errors are logged.
I have a shipping option configured, but it's all free. So i've hidden the option on checkout using CSS.
When i turned off the shipping option i couldn't proceed through the checkout at all, as it kept saying no shipping selected.
It does seem like a very odd issue as it's not every time. I'm just out of ideas to try.
It can also happen just clicking on the new or edit address buttons, before the pop up even loads. And sometime as you click proceed. Like it's failing a checkout test and redirecting to the basket.
Would it be worth upgrading to 2.5005?
How much changed? I've only made some minor template changes, and most is controlled with the skin.
Thanks for your help
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Paul
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Posted Mon 14 Oct 2013
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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Very little has changed, so I am not sure it will fix the issues you're having. Do you have an alternative server to test it on, even a local computer? I am curious whether it is in some way server-related.
--
If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future.
If you would like to be informed of new features, new releases, developments and occasional special bonuses, please sign up to our mailing list: http://bit.ly/19sKMZb
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pw1980
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Posted Mon 14 Oct 2013
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Group: Awaiting Activation
Last Active: Fri 13 Dec 2013
Posts: 6,
Visits: 79
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Unfortunately, i don't have a different server to test it on. And I'm on Macs so can't run a local version.
Are there any potential server settings i should check or be aware of?
I do have a different .NET app running on the same server, with it's own web.config file. different root dir.
Could this somehow conflict with it?
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