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Group: Forum Members
Last Active: Wed 4 Apr 2018
Posts: 18,
Visits: 358
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Irecently noticed that I was receiving payments but not getting an ordernotification email from the store, and the order was not being recorded in theorders list. I found that the order was actuallyin the unfinished orders list, and looked like a failed or abandoned order. Iwas advised to change the language encoding on PayPal to UTF 8 to overcome anyissues with special characters in the address. I did this and since then it’sbeen very hit and miss, some orders fail and some go through, more fail than gothrough. I’m now in a position where I haveto contact customers and raise a PayPal invoice to avoid losing business.
Soin summary:
Emailorder notifications not being sent to store owner, or customer, to acknowledgeorder.
Orderswhich have been paid for are being logged as unfinished orders.
Cananyone help?
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