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Group: Forum Members
Last Active: Wed 22 Jun 2016
Posts: 5,
Visits: 14
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We have a client who’s website is running on Kartris and it is having problems with the Search facility, it just doesn’t work. We did not build this site for them so I can not say if this has always been a problem. If you try to search for something, it returns no results at all. Is there a way to fix this? Any suggestions of things to check or test would be most welcome.
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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Most likely they have tried to activate the FTS in the back end from the db admin section, but it is not supported on their SQL database.
Would suggest checking if it is enabled and if so, turning it off. Also confirm that the fts config setting in the back end is also off.
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Group: Forum Members
Last Active: Wed 22 Jun 2016
Posts: 5,
Visits: 14
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Thank you for your response. I have now been able to check and the FTS is enabled in the admin area of the website. To disable this feature, do I click the button that says 'Delete'? I'm a little wary of just going ahead and clicking something that says Delete!
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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Yes, delete should delete the full text catalogs and change the config setting for fts back to 'n' so the normal SQL search is used.
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If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future.
If you would like to be informed of new features, new releases, developments and occasional special bonuses, please sign up to our mailing list: http://bit.ly/19sKMZb
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Group: Forum Members
Last Active: Wed 22 Jun 2016
Posts: 5,
Visits: 14
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Thanks again for getting back to me. I tried pressing 'Delete' but nothing then actually happened. So as another way to look at it I had a look at the setting in the Database and while the website admin area is saying FTS is enabled, the Database line for 'general.fts.enabled' is 'n' which would suggest that it is not enabled.
Have you ever seen this conflict before?
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