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Group: Forum Members
Last Active: Thu 3 Sep 2015
Posts: 4,
Visits: 9
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Help! We've had to move from our dedicated server to Azure - the costs of the dedicated sever were rising too high.
We now get an error on the site at www.allthecoolstuff.co.uk (the Azure site is allthecoolstuff.azurewebsites.net and we've redirected www.allthecoolstuff.co.uk to the Azure site).
"Your license is corrupted. Please ensure you don't alter any values and use the exact license as supplied for your Kartris installation."
How can we resolve this? Obviously, out site is down! We're running version 1.3 or 1.4 of Kartris.
Any help would be very much appreciated!
Thanks
James Burns
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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The license is tied to the domain, but should work as long as the same domain the license was issued for is mapped to the site and the site has not had a core Kartris DLL updated which is more than a year newer than the license. Obviously any change to the license file, even one character, will generate this error too.
From Kartris v2.0 onwards, the code is available under GPL so you can run it on any domain. If you have a paid license you can still use that (there is no upgrade expiry in Kartris v2.0 onwards) and it will remove the 'powered by' link.
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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On closer view, the issue is you have a frame on the site which is at the main URL, but the actual code is running on a different domain. You need to map that domain to the hosting in order for this license to work, which I think requires a paid hosting plan.
Other option is to upgrade the site to the latest Kartris which does not have the domain restrictions (it would run GPL mode with a small 'powered by' link in footer of pages).
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Group: Forum Members
Last Active: Thu 3 Sep 2015
Posts: 4,
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Thanks - we can now get into the front end perfectly (www.allthecoolstuff.co.uk) but when we try and get into the back end we're getting this message (no matter what password is used)...
The error message is "Error! An error occurred. The system has written a log file entry."
We're guessing it's not even getting far enough to check the password... help!
Any ideas please?
Thanks
James
-----------------------------------------------------------------------------
>> URL:http://allthecoolstuff.co.uk/Admin/_Default.aspx
>> Page:
-----------------------------------------------------------------------------
>> 03/09/2015 09:21:20
>> 86.163.235.238
>> DESCRIPTION:
System.Data.SqlClient.SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlDataReader.ConsumeMetaData()
at System.Data.SqlClient.SqlDataReader.get_MetaData()
at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)
at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior)
at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataTable[] dataTables, Int32 startRecord, Int32 maxRecords, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataTable dataTable)
at kartrisStatisticsDataTableAdapters.StatisticsTblAdptr._GetAverageVisits(Nullable`1 CurrentDate)
at StatisticsBLL._GetAverageVisits()
at UserControls_Statistics_AverageHits.LoadAverageVisits()
at UserControls_Statistics_AverageHits.Page_Load(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
==================================================
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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The error showing is an SQL timeout. If you can change SQL settings on the hosting/server you may be able to increase the timeout period. If not, you could try clearing data from the tblKartrisStatistics table. It's possible that will help if it is the stats queries on the back end homepage running slow that is causing the timeout.
After logging in and seeing this error, try changing the path in the URL bar of your browser to another back end page, e.g. _Config.aspx. If it is a timeout of a stats query on the home page, you should find other pages work ok and it's just the default one that needs sorting.
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