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thopcroft
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Posted Wed 9 Mar 2011
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Group: Forum Members
Last Active: Fri 31 Oct 2014
Posts: 18,
Visits: 96
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I am running Kartris on a hosted web site (1and1). When I open language strings and database admin from the backend menu the web page is blank. This seems like a database access problem. To get this site up and running I had to edited web.config manually as the hosted web site did not allow web.config updates automatically. Have I missed something in web.config that needs to be edited manually.
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Paul
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Posted Thu 10 Mar 2011
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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Can you check what version of ASP.NET the site is being run on? THe Microsoft IIS web server now has three settings - 1.1, 2.0 and 4.0. Some might automatically switch to 4.0 now, but Kartris needs this set to 2.0 (which is how asp.net 3.5 is run... confusing as that sounds!).
If you check in the database itself, can you see language string records in that table ok? There should be around 1500 I think.
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thopcroft
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Posted Thu 10 Mar 2011
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Group: Forum Members
Last Active: Fri 31 Oct 2014
Posts: 18,
Visits: 96
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The web hosting package advertises itself as asp.net 3.5, Ihave created a aspx page to read the version as follows
ASP.NET version of this application is : 2.0.50727.4952
The language strings table exist in the database, has 5978 records.
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Mart
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Posted Thu 10 Mar 2011
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Group: Administrators
Last Active: Wed 18 Nov 2020
Posts: 148,
Visits: 3,450
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If the server has support for up to v3.5, it will still identify itself as having asp.net 2, similarly in IIS you'd have only the choice between asp.net 1.x and asp.net 2 for a web site. So its likely yours does have support for asp.net 3.5 if this host says so, even if its reporting asp.net 2.
You seem to have a lot of language strings - can you check you don't have duplicates?
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thopcroft
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Posted Thu 10 Mar 2011
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Group: Forum Members
Last Active: Fri 31 Oct 2014
Posts: 18,
Visits: 96
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The language strings table has 4 copies of each record see example below
| AdminBar_AddNewProductHere | New Product Here | | AdminBar_AddNewProductHere | | | AdminBar_AddNewProductHere | | | AdminBar_AddNewProductHere | | | AdminBar_EditThisPage | Edit this Page | | AdminBar_EditThisPage | | | AdminBar_EditThisPage | تعديل هذه الصفحة | | AdminBar_EditThisPage | |
The other tables appear not to have additional records.
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thopcroft
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Posted Thu 10 Mar 2011
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Group: Forum Members
Last Active: Fri 31 Oct 2014
Posts: 18,
Visits: 96
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I have reloaded the database so I now have 1497 language string records. The original problem still exists. language strings and database admin not visible.
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Mart
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Posted Fri 11 Mar 2011
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Group: Administrators
Last Active: Wed 18 Nov 2020
Posts: 148,
Visits: 3,450
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Is this on live web hosting that I could see? Is it possible if so that you could send me a private message with the URL, and user/pass to login to the site?
Thanks
Mart
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Mohammad
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Posted Sun 13 Mar 2011
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Group: Administrators
Last Active: Sun 27 Sep 2015
Posts: 115,
Visits: 706
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Looks like ajax is not enabled/supported in the website.
Wed 16 Mar 2011 by
Mohammad
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Paul
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Posted Sun 13 Mar 2011
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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Are you sure this site does not have some kind of mixture of files that might cause issues? In the back end, the CSS for the open/close site button is a bit messed up, indicating maybe it was set up with older files originally and only some of the newer files upgraded later.
--
If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future.
If you would like to be informed of new features, new releases, developments and occasional special bonuses, please sign up to our mailing list: http://bit.ly/19sKMZb
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thopcroft
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Posted Tue 15 Mar 2011
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Group: Forum Members
Last Active: Fri 31 Oct 2014
Posts: 18,
Visits: 96
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I would like to thank the kartris support team for their excellent work unlike 1and1 web hosting. They advertise that their shared web hosting package supports Ajax, after much debate they finally agreed that it may support Ajax in the future but it does not at this point in time, the feature list is totally misleading, so be carefull. I have canncelled my contract with 1and1 and I'm moving to a new hosting company, any recommendations? Netcetera maybe?
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