Kartris Upgrade Issues

It's a bit difficult with the description you have given here, although it is possibly a database connectivity error. Have you accidently overwritten the database during your upgrade?

To find out look inside the SQL database table dbo.tblKartrisProducts and ensure it is populated with a row for every product you originally had in the database, next check inside your web.config that the database connection string for "KartrisSQLConnection" equals a valid connection to your database.

Unfortunately Kartris doesn't have automatic error logging as standard so you will not be able to see any faults in the DB but the Windows Event Log will list any system level failures.

Return with your findings and we can check further.

Author	Message
toomuchpresha	Posted Tue 19 Aug 2014
Supreme Being Group: Forum Members Last Active: Thu 12 May 2016 Posts: 50, Visits: 86 27,749	Hi all, I've upgraded from 1.4 to 2.6. So far most of it work. However, non of the orders are visible nor are the custom pages although they all exists in the upgraded database. Any ideas please? Thanks H4 Interactive is a North Wales based Web Design and Development Agency specialising in e-commerce systems and content managed websites
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Tiggywiggler	Posted Tue 19 Aug 2014
Supreme Being Group: Forum Members Last Active: Mon 6 Dec 2021 Posts: 235, Visits: 750 124,146	It's a bit difficult with the description you have given here, although it is possibly a database connectivity error. Have you accidently overwritten the database during your upgrade? To find out look inside the SQL database table dbo.tblKartrisProducts and ensure it is populated with a row for every product you originally had in the database, next check inside your web.config that the database connection string for "KartrisSQLConnection" equals a valid connection to your database. Unfortunately Kartris doesn't have automatic error logging as standard so you will not be able to see any faults in the DB but the Windows Event Log will list any system level failures. Return with your findings and we can check further. We are always willing to help out the community or pitch in to help you fix a problem. However, if you want a complete solution made such as a code module or new feature added you have two options. Either 1) Reach out to the Kartris internal development team at http://www.kartris.com/Contact.aspx. 2) Contact one of the Kartris approved partners at http://www.kartris.com/t-Worldwide-Developers.aspx. Have fun and good luck coding.
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Neil	Posted Tue 19 Aug 2014
Supreme Being Group: Forum Members Last Active: Sat 3 Nov 2018 Posts: 192, Visits: 5,220 126,775	Unfortunately Kartris doesn't have automatic error logging as standard so you will not be able to see any faults in the DB but the Windows Event Log will list any system level failures. Please see in backend configuration > database admin > error logs This may help
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Tiggywiggler	Posted Tue 19 Aug 2014
Supreme Being Group: Forum Members Last Active: Mon 6 Dec 2021 Posts: 235, Visits: 750 124,146	Well tickle me pink, you're right! They are saved as text files to the hard disk so that would be the bext place to look for data on the problem. Thank you Neil. We are always willing to help out the community or pitch in to help you fix a problem. However, if you want a complete solution made such as a code module or new feature added you have two options. Either 1) Reach out to the Kartris internal development team at http://www.kartris.com/Contact.aspx. 2) Contact one of the Kartris approved partners at http://www.kartris.com/t-Worldwide-Developers.aspx. Have fun and good luck coding.
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toomuchpresha	Posted Wed 20 Aug 2014
Supreme Being Group: Forum Members Last Active: Thu 12 May 2016 Posts: 50, Visits: 86 27,749	Hi Guys, Thanks for the replies. I have resolved the issue. Advised to use the original database and use the upgrade scripts in order up to the latest version. This worked great. Thanks again H4 Interactive is a North Wales based Web Design and Development Agency specialising in e-commerce systems and content managed websites
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Kartris Upgrade Issues

Kartris Upgrade Issues

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