Kartris Upgrade Issues

Kartris Upgrade Issues

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By toomuchpresha - Tue 19 Aug 2014

Hi all,
I've upgraded from 1.4 to 2.6.
So far most of it work. However, non of the orders are visible nor are the custom pages although they all exists in the upgraded database.

Any ideas please?

Thanks

By Tiggywiggler - Tue 19 Aug 2014

It's a bit difficult with the description you have given here, although it is possibly a database connectivity error. Have you accidently overwritten the database during your upgrade?

To find out look inside the SQL database table dbo.tblKartrisProducts and ensure it is populated with a row for every product you originally had in the database, next check inside your web.config that the database connection string for "KartrisSQLConnection" equals a valid connection to your database.

Unfortunately Kartris doesn't have automatic error logging as standard so you will not be able to see any faults in the DB but the Windows Event Log will list any system level failures.

Return with your findings and we can check further.

By Neil - Tue 19 Aug 2014

Unfortunately Kartris doesn't have automatic error logging as standard so you will not be able to see any faults in the DB but the Windows Event Log will list any system level failures.

Please see in backend

configuration > database admin > error logs

This may help

By Tiggywiggler - Tue 19 Aug 2014

Well tickle me pink, you're right!

They are saved as text files to the hard disk so that would be the bext place to look for data on the problem.

Thank you Neil.

By toomuchpresha - Wed 20 Aug 2014

Hi Guys,
Thanks for the replies. I have resolved the issue.
Advised to use the original database and use the upgrade scripts in order up to the latest version.
This worked great.

Thanks again