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Group: Forum Members
Last Active: Mon 13 Apr 2015
Posts: 43,
Visits: 2,159
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Got a lot of problems with customers ringing up baffled about the checkout process, and lots more abandoned baskets.
(We are running Kartris 1.3 but the same problems apply to our new upgraded 2.5005 site, which we're currently building, soon to be launched).
Scenario:
- customer comes to site;
- add something to basket;
- clicks "checkout";
- is asked to login/create account - they click to create an account;
- they enter email/password etc;
At this point, you'd expect they'd be logged in. But they are not - the login status on site still says "Login". This is very confusing, but they click "Login" anyway.
- they attempt to login;
- informed there is no account under that email/password;
Some customers ring up and place the order by phone, but we feel the vast majority just give up.
Is this a general Kartris problem? How can we solve this? We know it's leading to a lot of lost business.
Tx, G.
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