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Group: Awaiting Activation
Last Active: Fri 13 Dec 2013
Posts: 6,
Visits: 79
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Hi
The new customer email isn't being sent as HTML.
It's just being received displaying the code, and also no subject.
HTML emails are selected, all other emails are fine and the template matches the other ones.
Any ideas?
Thanks
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Group: Forum Members
Last Active: Mon 13 Apr 2015
Posts: 43,
Visits: 2,159
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Did you figure it out pw1980?
We're getting a similar problem with order response emails. I have checked the option general.email.enablehtml is set to "y". Here's an example of what a customer receives.
From:xxx
To: xxx
Date: Thu, 30 Jan 2014 17:00:49 +0000
Subject: Response from xxx (#4790)
-----------------------------------------------------------1 x XCUT Ultra Fine Decoupage Scissors Curved Tip XCUT Ultra Fine DecoupageScissors Curved Tip (XCU 255106) £3.22----------------------------------------------------------- 1 x Student LinoCutter Set With 5 Blades Student Lino Cutter Set With 5 Blades (LNS-5) £4.13----------------------------------------------------------- 1 x Reeves Tear OffPaper Palette 12"x16" Reeves Tear Off Palette 12"x16"(8490590) £3.42 -----------------------------------------------------------Coupon Discount GIFT001 - 10% £-1.08 -----------------------------------------------------------Shipping - select your preferred postal option Standard service to postcodes inUK mainland. Excludes certain Scottish Middle and Upper County addresses.Normally delivered within 2-3 working days excluding weekends. £3.99----------------------------------------------------------- Total = £13.68 (GBP- British Pounds) -----------------------------------------------------------You have saved a total of £5.32 by shopping with us!------------------------------------------------------------------------------------------------------ The order wasplaced at: 30/01/2014 17:00:05 IP Address: 86.160.125.171 Mozilla/5.0 (WindowsNT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1700.102Safari/537.36
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Group: Forum Members
Last Active: Thu 18 Jun 2015
Posts: 98,
Visits: 1,382
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Was a solution ever found for this? We are having the same problem, specifically only with New Account emails.
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Group: Forum Members
Last Active: Mon 13 Apr 2015
Posts: 43,
Visits: 2,159
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Hi TheCalicoTree and anybody else struggling with this. We have sussed it out I think.
HTML:
We are using version 2.5005. In this version the new customer email is not sent in HTML because the code does not tell the email-sender to send in HTML. The line of code in version 2.5005 which causes the problem is in file ~/UserControls/Front/KartrisLogin.ascx.vb around line 254. It should be updated to:
SendEmail(LanguagesBLL.GetEmailFrom(CInt(Session("LANG"))), strEmail, strSubject, sbEmailText.ToString, , , , , blnHTMLEmail, , , )
Subject line:
The reason there is no subject line is different. In the code around line 232 we have the line: Dim strSubject As String = GetGlobalResourceObject("Email", "Config_SubjectLine5")
But in our database language settings, the settings is "Config_Subjectline5" - note the difference in case. Changing the code to Config_Subjectline5 fixed the problem for us.
It looks like these problems have been fixed in subsequent versions.
Happy selling :-)
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