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Group: Forum Members
Last Active: Wed 4 Apr 2018
Posts: 18,
Visits: 358
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I've had a parcel returned to me today with an in-complete address. It seems that when a customer enters a company name in the shipping or billing address it's not being picked up on the invoice. When I look at the order details the company name is missing. I've put a dummy order through to test this and the company name is visible when I look at the order details via the customer account, but it's missing in the admin view of the order details. Some of my customers have been using the company name field as an extra address line, hence the returned parcel.
Can you fix please. Thanks
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Group: Administrators
Last Active: Tue 3 Dec 2013
Posts: 99,
Visits: 1,400
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Hi, can you let me know which Kartris version are your using? The company name appears in the invoice and in the backend order details in my local copy here.
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Group: Forum Members
Last Active: Wed 4 Apr 2018
Posts: 18,
Visits: 358
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We are using version 2.5003, but we had just upgraded from an older version when we noticed the issue. It seemed to be happening to existing customer accounts were they edited their address. New customer accounts seen to be OK. I use a dummy account to process telephone orders, and I edit the address details each time, hence this is a legacy account which exhibits the same issue.
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