Paul
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Posted Mon 29 Jul 2013
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Group: Administrators
Last Active: Tue 10 Sep 2024
Posts: 807,
Visits: 2,748
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Just to confirm, this one should be sorted now.
The skin issue was related to the kb being off, and older v2.0 code parsing the wrong menu level to hide the kb link (this one is detailed in another thread).
The back end destinations issue was due to tax regime in the web.config being set to UK rather than EU.
Can you mark this reply as solved if you confirm the issues resolved.
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jaymer
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Posted Wed 24 Jul 2013
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Group: Awaiting Activation
Last Active: Tue 13 May 2014
Posts: 5,
Visits: 125
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the problem I've got is that we've been working on this for a week and I don't want to loose the product data we have uploaded...
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jaymer
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Posted Wed 24 Jul 2013
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Group: Awaiting Activation
Last Active: Tue 13 May 2014
Posts: 5,
Visits: 125
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i'm completely lost here...
how do I create a clean database, bearing in mind the installation problems I was having last week.
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Paul
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Posted Wed 24 Jul 2013
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Group: Administrators
Last Active: Tue 10 Sep 2024
Posts: 807,
Visits: 2,748
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What happens if you restore the db backup? Or link the site to a clean db?
That would at least verify if the db is the problem, which i suspect, but it'd be nice to know.
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jaymer
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Posted Wed 24 Jul 2013
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Group: Awaiting Activation
Last Active: Tue 13 May 2014
Posts: 5,
Visits: 125
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I've copied the original Kartis theme from the download into the themes folder and installed that, and still no joy...
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jaymer
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Posted Wed 24 Jul 2013
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Group: Awaiting Activation
Last Active: Tue 13 May 2014
Posts: 5,
Visits: 125
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I've only got the Kartis theme installed, and whether it is selected or not, the site is still not working,
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Paul
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Posted Wed 24 Jul 2013
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Group: Administrators
Last Active: Tue 10 Sep 2024
Posts: 807,
Visits: 2,748
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Try reverting to a default skin. The menu control is giving the error, and that is in the skin. The way menus were handled was changed slightly from v1.4 to 2.0 - the type of menu is now embedded directly into the skin (this was done because skins are typically designed around the type of menu, e.g. horizontal, vertical accordion - now the skin effectively gets to set which type of menu is used).
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If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future.
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jaymer
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Posted Tue 23 Jul 2013
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Group: Awaiting Activation
Last Active: Tue 13 May 2014
Posts: 5,
Visits: 125
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jaymer
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Posted Tue 23 Jul 2013
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Group: Awaiting Activation
Last Active: Tue 13 May 2014
Posts: 5,
Visits: 125
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I think you're right, but I've not gone into the database itself to change anything, all of these config setting I've been amending from the admin area,
looking at it, the only thing I can see which looks suspicious is in the TaxRates table, line 2, the 20% rate, field T_QBRefCode is empty, and all other lines are NULL.
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Medz
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Posted Tue 23 Jul 2013
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Group: Administrators
Last Active: Tue 3 Dec 2013
Posts: 99,
Visits: 1,400
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That error's different from the one in your first post. This one looks like there's a problem with either the destination, taxrates or currencies table in your database. Can you remember modifying something in the db that might have triggered the error? If you have a backup, probably best to restore an earlier snapshot to a new database. You can then try to compare and see whats different. If backup's not present, comparing the contents of the 3 tables against a newly set up Kartris db might also help.
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