Order email arrived displaying HTML code

The two email sends are in the callback.aspx.vb file in the root of the site. There are comment blocks that headline both the mail send to customer, and to store admin.

Whether HTML is used or not should depend on the same boolean value for both (at least in the latest file I can see which is checked into codeplex);

SendEmail(strFromEmail, UsersBLL.GetEmailByID(O_CustomerID), GetGlobalResourceObject("Email", "Config_Subjectline") & " (#" & O_ID & ")", strCustomerEmailText, , , , , blnUseHTMLOrderEmail)

And the store owner email:

SendEmail(strFromEmail, LanguagesBLL.GetEmailTo(1), GetGlobalResourceObject("Email", "Config_Subjectline2") & " (#" & O_ID & ")", strStoreEmailText, , , , , blnUseHTMLOrderEmail)

(note the true/false value 'blnUseHTMLOrderEmail')

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Author	Message
mountier	Posted Mon 13 May 2013
Supreme Being Group: Forum Members Last Active: Sat 22 Nov 2014 Posts: 35, Visits: 71 23,204	The order confirmation that has been received for the first live test order was received but the contents were displayed as HTML, it looks as if the charset wasn't being used. When test orders were placed they worked fine and the emails delivered without any issues. The only difference between the test and live order was that the test ones were carried out as PO Offline orders and the live was made via PayPal. Is there any obvious reason/solution for this? Tags Order emails shown as HTML
	REPLY QUOTE LIKE 426
mountier	Posted Tue 4 Mar 2014
Supreme Being Group: Forum Members Last Active: Sat 22 Nov 2014 Posts: 35, Visits: 71 23,204	Hi everyone, I'm bumping this up in the hope that someone has an idea about what may be causing this issue as it's happened again. When completing an order via Offline payment the order email comes through fine but when the order goes through PayPal it renders the confirmation email as code-based. It's quite an urgent one as the volume of orders is increasing at the moment and the client is getting understandably concerned. Any help is greatly appreciated. Tags order confirmation formatting
	REPLY QUOTE LIKE 351
Paul	Posted Tue 4 Mar 2014
große Käse Group: Administrators Last Active: Tue 10 Sep 2024 Posts: 807, Visits: 2,748 522,864	are you sure you have mail templates in place in the skin for the language used? -- If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future. If you would like to be informed of new features, new releases, developments and occasional special bonuses, please sign up to our mailing list: http://bit.ly/19sKMZb
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mountier	Posted Tue 4 Mar 2014
Supreme Being Group: Forum Members Last Active: Sat 22 Nov 2014 Posts: 35, Visits: 71 23,204	Yes, they are in the correct location. It does work when completing an order that is an offline PO purchase but when using PayPal it renders the email as text rather than HTML. This only happens when sending the copy to the admin of the site, the customer gets a properly rendered version
	REPLY QUOTE LIKE 380
Paul	Posted Tue 4 Mar 2014
große Käse Group: Administrators Last Active: Tue 10 Sep 2024 Posts: 807, Visits: 2,748 522,864	The two email sends are in the callback.aspx.vb file in the root of the site. There are comment blocks that headline both the mail send to customer, and to store admin. Whether HTML is used or not should depend on the same boolean value for both (at least in the latest file I can see which is checked into codeplex); SendEmail(strFromEmail, UsersBLL.GetEmailByID(O_CustomerID), GetGlobalResourceObject("Email", "Config_Subjectline") & " (#" & O_ID & ")", strCustomerEmailText, , , , , blnUseHTMLOrderEmail) And the store owner email: SendEmail(strFromEmail, LanguagesBLL.GetEmailTo(1), GetGlobalResourceObject("Email", "Config_Subjectline2") & " (#" & O_ID & ")", strStoreEmailText, , , , , blnUseHTMLOrderEmail) (note the true/false value 'blnUseHTMLOrderEmail') -- If my post solves your issue, can you 'Mark as Answer' so it's easier for other users to find in future. If you would like to be informed of new features, new releases, developments and occasional special bonuses, please sign up to our mailing list: http://bit.ly/19sKMZb Edited Tue 4 Mar 2014 by Paul
	REPLY QUOTE LIKE 383
mountier	Posted Wed 5 Mar 2014
Supreme Being Group: Forum Members Last Active: Sat 22 Nov 2014 Posts: 35, Visits: 71 23,204	Perfect. That worked. Thank you so much
	REPLY QUOTE LIKE 362

Order email arrived displaying HTML code

Order email arrived displaying HTML code

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