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Inserting Images in Emails

Posted By pcotgrove Mon 1 Apr 2013
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Inserting Images in Emails

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pcotgrove
Posted Mon 1 Apr 2013
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Is it possible to insert images into the emails that the system generates?

For example I would like to have an image in the New Customer email that is generated as part of a new customer registration.

I have amended the text in the EmailText_CustomerSignupHeader in the database with the relevant markup tag but it is not translated and appears as jsut text!

Many Thanks
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Paul
Posted Mon 1 Apr 2013
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It should be possible, but you'd need to put fully qualified URLs for the images (e.g. http://www.site.xyz/images/myimage.jpg), and host them on your site (maybe put aside a folder for this).

Also worth considering that most mail systems won't display images in HTML email by default for privacy reasons (because the images are called from a remote server, the act of calling them can be used to notify the remote server that you're viewing the mail). For example, gmail is typical - an HTML email will have gaps where the images would be, and you have to click a link 'display images' to see them.

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pcotgrove
Posted Tue 2 Apr 2013
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Hi Paul

Thanks for the info - as I stated in the original post, I have updated the EmailText_CustomerSignupHeader property in the database to be something similar to:

<img src="http://www.abc.com/Images/Email/smiley.gif"> so that this image would appear at the top of the email sent to a new customer after they have completed registration.
When the email is received the body of the email reads:

<img src="http://www.abc.com/Images/Email/smiley.gif">
There is no image, either displayed or not (disaplayed as a space as you describe in your post) - the html markup seems to be treated as a string literal and is not processed as HTML.
Is there anything else I need to consider here? Standard breaks <br /> appear to work ok but I just can seem to do anything with these image tags or the small amount of inline CSS that I also tried with
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Paul
Posted Tue 2 Apr 2013
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EmailText_CustomerSignupHeader and other language strings are used in text emails. Originally kartris only supported text emails.

In 2.0, templates are now supported. You can find the HTML templates for the various mails in the following folder:

Skins/Kartris/Templates

Kartris will look for templates in the active site skin, the default being 'Kartris'. If you're using an older skin without these templates, you can copy the templates in from the Kartris default skin.

If there are no HTML templates found, Kartris will revert to sending pure text email. Even if this contains HTML markup, it won't show as HTML in the email because the MIME type for the messages is not set as HTML.

I'll try to add something in the user guide about this, still working through that to try to get everything up to date.

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Edited Tue 2 Apr 2013 by Paul
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pcotgrove
Posted Tue 2 Apr 2013
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Thats great info Paul, thanks - I have taken a good look at these templates and will look at that approach

Just one question - how does the system know what template to use. If I create a new template in my skin template folder called NewCustomer.html, whereabouts in the system do I register the template name so that the email functions will pick the template up and use it instead of the text based entries within the database?
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pcotgrove
Posted Tue 2 Apr 2013
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Looking through the code and the templates I can see how this all works but in the CustomerAccount.aspx.vb there is no call to the RetrieveHTMLEmailTemplate method.

With this is mind is there a way to implememt anHTML template for new customer registration 'out of the box' or is this something I would have to implement myself?

Your earlier post indicated that there maybe something place for the customer registration but it is not looking that way from what I can see
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Paul
Posted Wed 3 Apr 2013
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At present only the items already templated with email templates in the default kartris skin are handled... so the files will have to have these names (although there is a language part in the name which can be used to create files for other languages within the same skin) but not sure why the new customer one isn't there, i don't think there are technical reasons it cannot be handled.

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Paul
Posted Thu 4 Apr 2013
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Medz updated the email templating to include the new customer... this is the changeset on codeplex:

http://kartris.codeplex.com/SourceControl/changeset/22910

This should be in the next build 2.0002, maybe 1-2 weeks time, but you can grab the updated code from the repository now.

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pcotgrove
Posted Thu 4 Apr 2013
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Hi Paul

Applied the changes and the email gets sent using the template but it all appears as clear text and not translated into HMTL as below:



<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">



<html xmlns="http://www.w3.org/1999/xhtml"xml:lang="en" lang="en">



<head>



<styletype="text/css">



#mail_container { border: solid 1px#999; padding: 20px; width: 600px; }



#mail_container p { font-family: Segoe UI,Arial, Helvetica, Sans-Serif; font-size: 13px; font-weight: normal; color:#555; padding: 5px 0; margin: 0; }



#mail_container h1 { font-family:"Segoe UI Light", Segoe UI, Arial, Helvetica, Sans-Serif;font-weight: lighter; font-size: 180%; letter-spacing: 0px; color: #000;margin: 3px 0 10px 0; }



#mail_container h2 { font-family:"Segoe UI Light", Segoe UI, Arial, Helvetica, Sans-Serif;font-weight: lighter; font-size: 140%; letter-spacing: 0px; color: #000;margin: 8px 0 3px 0; }



#mail_container .line { margin-top: 10px;border-bottom: solid 1px #ccc; }



#mail_container table { background-color: #eee;border-collapse: collapse; width: 100%; }



#mail_container th { background-color: #fff;border-bottom: solid 1px #000; padding: 2px 5px; text-transform: uppercase;font-size: 85%; color: #999; }



#mail_container td { border-bottom: solid1px #ccc; padding: 2px 5px; text-align: right; }



#mail_container .col1 { text-align: left; }



#mail_container .col2 { text-align: right;vertical-align: top; }



#mail_container .row_totals strong { color: #f00; }



#mail_container .row_item .col2 { color: #090; }



#mail_container a { font-weight: normal;color: #04d; }



</style>



<metahttp-equiv="content-type" content="text/html;charset=utf-8" />



<title>NewAccount on xyz.com</title>



</head>



<body>





<divid="mail_container">



<h1class="email_text"></h1>



<pclass="email_text">



Anaccount has been created for you on xyz. If you return to ourshop, use the details below to log in:



</p>





<br/>





<p>Email Address: [email protected]</p>



<p>Password: xxxxx</p>





<br/>





<pclass="email_text">To view your account, go to <a href="http://xyz.com/customer.aspx">http://xyz.com/customer.aspxhttp://xyz.com/customer.aspx</a>.



Here you can view your orders,change your password, and see any saved shopping baskets.</p>





<br/>



<h2class="email_text">



</h2>



<pclass="email_text">Hope to see you again soon!</p>



</div>



</body>



</html>
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Paul
Posted Fri 5 Apr 2013
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Do you have general.email.enableHTML config setting set to 'y'?

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