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Group: Forum Members
Last Active: Thu 18 Jun 2015
Posts: 98,
Visits: 1,382
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Hi,
We have just received an order where the customer selected 4 of the same product (Bath Towel), each with different options. The SKU for the base version is BS4.
The product option are colours.
The products have come through on the order as follows:
600g Bath Towel - Chocolate
(BTCHO600)
Colour:Chocolate
600g Bath Towel - Chocolate
(BTCHO600)
Colour:Sky
600g Bath Towel - Chocolate
(BTCHO600)
Colour:White
So the colour is correct, but the product name and SKU are incorrect. What is even stranger is that this SKU does not exist in the database. Is it generated at checkout?
This is potentially a massive problem for us and seeing as no changes have been made I am confused as to what has suddenly gone wrong.
Thanks
Helen
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