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Group: Awaiting Activation
Last Active: Thu 25 Oct 2012
Posts: 15,
Visits: 210
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Hello again,
I've been trying to integrate a shop with WorldPay and been getting a bit stuck. I've been getting an error message from WorldPay when the transaction is submitted:
The information sent from the merchant's site is invalid or incomplete. Please send the following information to the merchant:
The transaction cannot be processed due to one or more of the following:
* the installation ID field is blank or contains invalid characters
* a different submission protocol is required. For instance, a more secure submission may be required
* the installation number is invalid
The only thing I've noticed that could account for the error is that the names of the input elements on the form sending the transaction are all lowercase, when all of WorldPay's documentation uses capital letters. For example 'instid' on Kartris' form is 'instId' in WorldPay's instructions. It could mean WorldPay's systems aren't finding the relevant fields when the form is posted (thus a message saying the installation ID is invalid or blank).
I'm not sure if this is really making a difference, but it's all I can see at the moment.
Thanks as always,
Mike
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