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By imbox - Fri 3 Jan 2014
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With much joy I have been able to get Kartris (V2.5008) up and running, front and back end with a manual install. The client side is using IExplorer9 (Standard Win7 install). The server side is using Win7, IIS7, SQL2008, Visual Studio 2012 and Kartris compiles without warnings or errors.
In BackEnd Admin: I have created one category, 3 products including a single version for each, set the category parent for all 3 products and only two are featured products. Show on Site is set to true on all products.
In FrontEnd User: I have created a user and are able to view all products and navigate around without any problems.
I am unable to add any products to the Basket, the button is simply missing and not showing. On the Product page the picture is displayed and on the right side of the picture it shows the description, the hyperlink to Compare Products and a message highlighted in red directly below it......(where it should presumably show the option to add to the basket)
Compare Products
Apologies, this content is currently not accessible.
I have searched for a similar post and also in the knowledge base, but I cannot find anything regarding a solution. I have looked at the generated html source of the page and identified the code as follows:
.......
<div id="comparelink">
<a id="cntMain_UC_ProductView_tbcProduct_tabMain_fvwProduct_lnkCompare" class="link2" href="http://localhost/kartris/Compare.aspx?productid=1&l=1&action=add&id=1">Compare Products</a>
</div> </div> </div>
<div class="versions">
<div id="cntMain_UC_ProductView_tbcProduct_tabMain_UC_ProductVersions_updMain">
<span class="error">
Apologies, this content is currently not accessible.</span>
</div>
</div>
-------------------------------------------
This suggests it may have something to do with the 'Version' of the product, however there are no versions for product and Product Type: is set to 'Single Version' and the SKU, Price, Weight, etc are all set.
ANY IDEAS?
Thanks for reading this post.
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By Paul - Fri 3 Jan 2014
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Is there any message in orange above this product when you view it in the back end? Typically Kartris will warn you if there are no live versions, etc. or if a product's versions are all mapped to a customer group (and hence will only be visible to members of that group) and so on.
Show on site must be checked both on the product, and also the version under it.
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By imbox - Sun 5 Jan 2014
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No messages above it, nothing out of the ordinary other than the described. The products, version and category are live and the products are visible when browsing the front end. Limit by group is set to 'No (Available to all customers)'
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By Paul - Sun 5 Jan 2014
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Do you have a URL I can look at? Even better a back end username/pw? Can PM me if so.
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By imbox - Mon 6 Jan 2014
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I started a new installation of Kartris, paying attention to every little detail through the process as per User Guide (particularly with the permissions for Folder and DB). I successfully install it and automatically updated the web.config without any issues and all logs and feedback were successful.
I logged in ./admin/ created one category as set it live. I created one product and assigned a single version and set it live.
I navigated to the front end, clicked on that product just created and the same message appears highlighted in red as explained above in the first post.
 (((
I'm now unsure what else to try. Perhaps change Windows version and start all over.
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By Paul - Mon 6 Jan 2014
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I will PM you details of our online demo. Can you add a product to this and see if you get the same result? We know this version works, so it is the simplest way to figure out if it is a technical issue or something to do with the particular version you're adding or the way it's being added - and that way if there is a problem there too, we can get in, look at the item and figure out what the problem is. If there is no problem there, it appears to be some kind of technical issue, though not exactly sure what as I've not seen any cases of bad or incorrect settings manifesting themselves in this way.
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By Paul - Mon 6 Jan 2014
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Could you also clarify if the install you made includes our demo data? If so, does that appear with the same problem? If not, it would tend to indicate some kind of problem or omission on the data entry. If that has the same problem, it does tend to indicate some kind of technical issue with the site (though not one I have see before).
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By imbox - Thu 9 Jan 2014
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I created one category and one product in your test server. Doing exactly the same steps as I do on my server, everything seems fine on your server.
This suggests it is not how the categories or products are setup, but rather the initialization of the database.
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By imbox - Thu 9 Jan 2014
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I have reinstalled Windows, IIS7.5, SQL2008 and Kartris and exactly the same issue occurs (No AddToBasket button). I also changed hardware and installed Kartris on a live server (Win2008/IIS7.0/SQL2005) and the same occurs.
During installation, after I create the database I run the script ../uploads/resources/kartrisSQL_MainData.sql which creates all the tables/views/procs/etc. I then open the site for the first time and it takes me through 8 steps for setup (which all seem successful). I then login Admin create one category and one product and the problem occurs when I view it via the front-end; No Add button.
I then run the kartrisSQL_SampleData.sql script (generating few warnings due to key-violations for the product/category just added), however when I view the sample generated products everything seems to be fine and the problem goes away (hence, I'm able to AddToBasket).
Hence, the issue seems to be during data initialization and setup. Possibly during the 8 step setup phase, in particular the 5th step (which I leave as default and don't change anything on those fields).
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By Paul - Fri 10 Jan 2014
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I am completely stumped... I got in with the details you PMed me, and even set up a new product myself, and get the same issue. I also noticed in the back end that if you click the [+] button by a version under a product, it doesn't expand as it should. I have seen other sites where the AJAX bits don't work right due to settings, but those are all working fine in yours. And the version display part is handled server side, so I cannot understand why it's not coming out. From what I can see, the query does not find versions, or possibly does not correctly indicate the number retrieved, so it thinks there are zero.
I am sure the version is created ok, because it shows up in the back end and you can find and edit it. Also, if you put the SKU into the search, it finds the item - and the SKU is in the version rather than the product, so that again indicates that the records are properly connected. But as I said before, the back end expand feature does not work, and this I suspect uses a similar query, pulling out versions and products together.
I'd suspect possibly is down to SQL version but you already stated 2008 and we use 2008 R2 and I am pretty sure there is nothing particular unusual in our code. Could you post your connection string? I assume you're using the default one the setup routine creates, in which case that should be fine.
Do you make any changes to collation or other default settings when setting up SQL?
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By imbox - Sat 11 Jan 2014
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Thanks Paul for your effort and time. This is important to users looking to use Kartris for the long term as it reinforces reliability of support.
I have now tried installing the data in SQL version 2005 Express, 2008 Standard and 2008 R2, all of which show the same issue. I confirm that no changes are made from the default SQL installation. The connection string is the default as created during setup of Kartris.
Please note:
When I run the Sample data query to create products etc there are no issues with adding those products to the basket. The issue appears only when adding new products manually, before and after running the sample data script.
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By jmlipari - Thu 13 Mar 2014
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Hi Imbox,In my case the problem was a NULL value in the V_Tax field of the tblKartrisVersions table.
Simply edit this record with a valid Tax id and voila! The add to basket button appears
Regards from Argentina,
jose
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By imbox - Sun 13 Apr 2014
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To make it work correctly I had to select the tax code = EU during installation and set up all the tax codes according to our requirements in Australia, which it refers to as VAT instead of GST. I'm hoping it'll get fixed soon.Could you confirm that you selected tax code=Other during installation. In which case this post is solved.
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