|
By Robin - Fri 28 Jun 2013
|
Hi
Is it possible to setup Kartris to allow customers to purchase items without having to setup an account before they go to the checkout. I plan to use PayPal as the payment provider. If it is possible does kartris still retain all the order details in the database to view via the admin panel.
Thanks
Robin
|
|
By Mart - Fri 28 Jun 2013
|
This is how Kartris works already.
Users don't have to setup an account before going to the checkout - an account is created as part of the sign-up process automatically (so if they order again they don't have to re-input their address etc).
|
|
By Robin - Fri 28 Jun 2013
|
Hi Top Banana
Thanks for your reply, I'm not certain whether I explained myself well. When I place an item in the basket, when I go to the checkout it asks whether I am an existing customer or new customer, if I am a new customer I then have to create an account before proceeding to the checkout. It is possible to proceed to the checkout without creating an account at that stage as some customers may prefer to go to the checkout and simply enter their details as part of the payment stage. Sometimes creating an account can deter people as they do not like remembering their account details on future purchases.
Is there a way that Kartris can do this.
Thanks
Robin
|
|
By Paul - Fri 28 Jun 2013
|
We get asked this a lot, and it's a question I really don't understand.
A customer has got to enter their address... how else are you going to send the goods to them? If they enter address details on Kartris, we pass it over to the gateway, so they don't need to enter their address there. If we didn't take address on Kartris, then the customer has to type it into the gateway instead. Where is the time saving? Either way, they have to enter their address once... whether they do this on Kartris, or on the payment gateway, it still takes the same time surely?
There is one exception which is with bitcoin, which does not need an address to process, as payments can effectively be anonymous. We have support for this coming soon, and if you are selling 100% downloadable items, we'll have an option to have a totally anonymous checkout, where you basically only need email address and to send bitcoins, and no street address or phone number is required.
But all credit card systems need an address anyway, and if you're shipping physical items, you're going to need it in order to know where to send them to.
|
|
By Robin - Fri 28 Jun 2013
|
Hi
Thanks for your reply, I realise that customers basically still have to enter the same details and any timesaving would be minimal and having an account would save time on repeat orders. The point I was trying to make is that some customers do not like creating an account everytime they make a online purchase at different merchants, very soon they can accumulate a lot of account/logon details to remember. I was trying to cater for those customers who do not want to have another account to remember are happy to enter their details in everytime they make a purchase.
Once again thanks for your reply
Robin
|
|
By Paul - Sun 30 Jun 2013
|
|
They don't really have to remember the details, as they can easily get a password reset link from the site next time they visit which is valid for an hour and goes to their email. It's still quicker than rekeying full address details. So even as a returning user, its better to have an account than not to have one.
|
|
By ianguest - Mon 1 Jul 2013
|
I understand Robin's suggeston and it has appeared in several blogs about converting more sales:
Top reasons why people abandon shopping carts (and what to do about it)- High price. If your product is the same or similar to what the competitors offer, people will choose based on the price. If your price is the best, say it (must be true, or lose all credibility). If it’s not the best, you have to communicate your added value.
- You charge for shipping? Stop
- Hassle: you ask for too much data / forced registration.
- Doubt: will it fit me? Can I return it? Use live chat to address buyers’ concerns and answer their questions.
- Your site is too slow. Speed up your site
If a customer enters your site and wants to place an order, they may feel that by creating an account they are locked into the company or dont want to create an account.
|
|
By Paul - Mon 1 Jul 2013
|
I can understand the 'too much information' objection if they're asking you required questions like:
'where did you hear about us'
or other details which are not absolutely essential to process the order (even if they're useful to the store owner)
The following info will be required by any site selling stuff:
firstname lastname
email address
phone number
street address
town
county
postcode
country
The only extra info we ask in order to create an account is password and confirmation of password. But we did discuss today having a config setting that would enable the following options (store owner setting):
- hide password fields, create one automatically (on next visit, user would need to recover password to purchase, but still quicker than rekeying data)
- hide the password confirmation field (we assume pw ok, they can always reset if problem on next visit)
- show both password and confirmation fields, but will auto-create pw if both left blank (and message to indicate this)
- present functionality (both required)
|