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Group: Forum Members
Last Active: Thu 21 May 2015
Posts: 5,
Visits: 54
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Hi.
This problem has been presented here before but no resolution was ever posted. I am reviving it hoping to get it solved.
When SSL is enabled on my site and Paypal is used as the payment method, everything appears to work all the way through Paypal approving the transaction and returning you to my site....however, the order shows up as an unfinished order and no email notifications are sent to the customer or myself. In other words, the order doesn't complete. Paypal is unable to send the IPN to Kartris. Turn SSL off and everything works normally.
Surely, other users have experienced this. Has anyone ever figured out how to make it work with SSL enabled?
-Jedd
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Group: Forum Members
Last Active: Thu 18 Jun 2015
Posts: 98,
Visits: 1,382
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So having trawled though all of the data of successful vs. unverified transactions it looks as though it is the telephone number that is causing the problem.
If a customer uses a mobile number in their account then the transaction succeeds. If they use a UK landline number the trasnsaction is processed but returns as unverified thus preventing Kartris from completing the order confirmation. The customer and store both receive paypal order confirmations but nothing is sent from Kartris and the order does not appear on the list unless searched for.
Kartris - please could you let me know your thoughts on this?
Thanks
Helen
Wed 17 Jun 2015 by
TheCalicoTree
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