PAYPAL not returning P&H & TAX

PAYPAL not returning P&H & TAX

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By Soph - Mon 20 Jul 2015

When shopping basket is passed to PayPal, I cannot see P&H and Tax components in PayPal statement. Only Total items cost are passed to PayPal. What is wrong here?

By Paul - Mon 20 Jul 2015

Kartris only uses paypal to accept the payment. The receipt and order breakdown should come from Kartris, if properly configured, and show a complete listing of products, any discounts, coupons used, shipping, handling and tax.

By Soph - Tue 21 Jul 2015

Hi Paul

What you say is correct, What I can't see is in the paypal statement (when values are passed to paypal) are the p&h and tax added to the order value although this is visible in the order confirmation in the orders menu.

By Soph - Tue 21 Jul 2015

Hi Paul

The error log reads

>> Version:2.8001
>> URL:http://clean-cook.com.au/callback.aspx?g=paypal
>> Page:
-----------------------------------------------------------------------------
>> 21/07/2015 1:46:15 PM
>> 173.0.81.1
>> DESCRIPTION:
Callback Failure:
Order ID: 45- Order Amount doesn't match.
Order Value in DB: 36.5
Order Value from Gateway: 27.5
Ref: 91899877F3777504K

this means that $9 in P&H hasn't been passed to the gateway
must have this issue fixed asap