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By Seb - Sat 3 Nov 2012
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We have swapped over from catushop to kartis and the database seems to be crashing then locking the server. We have changed our server settings so it runs on classic asp rather than intergrated and this has stopped a lot of errors however after a period of time our system crashes. We have our own dedicated server that runs both catushop and kartris. catushop runs fine. We are using the catushop secure email payment gateway what seems to work fine however we feel this may be causing problems.
We have full error logs but everytime we change something it seems to work for a while then crash.
I need your help is there any developer out there or kartis expert who can help we are a mail order company and need our website. Please message me as soon as possible.
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By Mart - Sat 3 Nov 2012
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You mention errors in log? What is error?
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By Seb - Sat 3 Nov 2012
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Hi Mart
We have a support ticket open that has the full logs/errors the ticket number is 2218
Any help would be appreciated
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By Seb - Sat 3 Nov 2012
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URL:https://www.ultimate-direct.co.uk/Callback.aspx?g=cactuspay&orderID=14439&PW=12345&credit_card_processed=Y&amount=43.97>> Page:----------------------------------------------------------------------------->> 03/11/2012 16:20:09>> 82.165.35.151>> DESCRIPTION:Successful Callback Log (frontend.payment.debugmode.enabled=y): FF: QS: g=cactuspay&orderID=14439&PW=12345&credit_card_processed=Y&amount=43.97==================================================----------------------------------------------------------------------------->> URL:http://www.ultimate-direct.co.uk/Callback.aspx?g=cactuspay&orderID=14439&PW=12345&credit_card_processed=Y&amount=43.97>> Page:----------------------------------------------------------------------------->> 03/11/2012 16:20:10>> 82.165.35.151>> DESCRIPTION:Callback Failure: Order already submitted (ID: 14439, Order sent: 'yes')==================================================----------------------------------------------------------------------------->> URL:https://www.ultimate-direct.co.uk/Checkout.aspx>> Page:----------------------------------------------------------------------------->> 03/11/2012 16:21:08>> 82.7.136.196>> DESCRIPTION:BasketBLL.CalculateShipping Error - DestinationID: 0ShippingID: 2==================================================----------------------------------------------------------------------------->> URL:https://www.ultimate-direct.co.uk/Callback.aspx?g=cactuspay&orderID=14440&PW=12345&credit_card_processed=Y&amount=22.42>> Page:----------------------------------------------------------------------------->> 03/11/2012 16:21:28>> 82.165.35.151>> DESCRIPTION:Successful Callback Log (frontend.payment.debugmode.enabled=y): FF: QS: g=cactuspay&orderID=14440&PW=12345&credit_card_processed=Y&amount=22.42==================================================----------------------------------------------------------------------------->> URL:http://www.ultimate-direct.co.uk/Callback.aspx?g=cactuspay&orderID=14440&PW=12345&credit_card_processed=Y&amount=22.42>> Page:----------------------------------------------------------------------------->> 03/11/2012 16:21:29>> 82.165.35.151>> DESCRIPTION:Callback Failure: Order already submitted (ID: 14440, Order sent: 'yes')==================================================----------------------------------------------------------------------------->> URL:https://www.ultimate-direct.co.uk/Checkout.aspx>> Page:----------------------------------------------------------------------------->> 03/11/2012 16:21:43>> 82.7.136.196>> DESCRIPTION:BasketBLL.CalculateShipping Error - DestinationID: 0ShippingID: 3==================================================----------------------------------------------------------------------------->> OrdersBLL.Add----------------------------------------------------------------------------->> System.Data.SqlClient.SqlException>> 03/11/2012 16:22:54>> URL:https://www.ultimate-direct.co.uk/Checkout.aspx>> 82.7.136.196>> CUSTOM MESSAGE atabase Error: A general error has occurred.>> NUMBER:-2>> MESSAGE:Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.>> STACK: at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning() at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlDataReader.ConsumeMetaData() at System.Data.SqlClient.SqlDataReader.get_MetaData() at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method) at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method) at System.Data.SqlClient.SqlCommand.ExecuteDbDataReader(CommandBehavior behavior) at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior) at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior) at System.Data.Common.DbDataAdapter.Fill(DataTable[] dataTables, Int32 startRecord, Int32 maxRecords, IDbCommand command, CommandBehavior behavior) at System.Data.Common.DbDataAdapter.Fill(DataTable dataTable) at Kartris.kartrisConfigDataTableAdapters.ConfigCacheTblAdptr._GetConfigCacheData() at Kartris.KartSettingsManager.RefreshCache() at Kartris.KartSettingsManager.GetKartConfig(String Config_Name, Boolean RefreshCache) at Kartris.CkartrisDisplayFunctions.NowOffset() at OrdersBLL.Add(Int32 C_ID, String strUserEmailAddress, String strUserPassword, Address BillingAddress, Address ShippingAddress, Boolean blnSameShippingAsBilling, BasketBLL BasketObject, ArrayList BasketArray, String strOrderDetails, String strGatewayName, Int32 intLanguageID, Int32 intCurrencyID, Int32 intGatewayCurrencyID, Boolean blnOrderEmails, String strShippingMethod, Double numGatewayTotalPrice, String strEUVATNumber, String strPromotionDescription, String strPurchaseOrderNo, String strComments) in C:\inetpub\wwwroot\NewKartris14000g\App_Code\BLL\OrdersBLL.vb:line 670==================================================
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