|
By thopcroft - Mon 4 Jun 2012
|
After setting up a clean install of v1.4001 I copied my purchased license (license.config) so I can use more than 500 products and get the following error message.
"Your license is corrupted. Please ensure you don't alter any values and use the exact license as supplied for your Kartris installation."
If I go back to the default license.config the website works OK
Do you need to issue a new license.config file for version 1.4001?
|
|
By Medz - Tue 5 Jun 2012
|
|
Hi, can you post what's in the logs so we can check the details on why the license is failing? By default, the logs files are stored here -> uploads/logs/errors/
|
|
By thopcroft - Tue 5 Jun 2012
|
This is the error log
-----------------------------------------------------------------------------
>> URL:http://www.tailormouse.co.uk/trade/Default.aspx
>> Page:
-----------------------------------------------------------------------------
>> 05/06/2012 12:28:59
>> 86.10.40.185
>> DESCRIPTION:
License Check Failed - Status: 2 - Reason: 3
==================================================
|
|
By Medz - Wed 6 Jun 2012
|
Hi, this indicates your license upgrade date has passed so it won't work with newer Kartris core. You either need to purchase a license upgrade or support extension on the Kartris site.
Regards,
Medz
|