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Group: Forum Members
Last Active: Tue 4 Oct 2011
Posts: 24,
Visits: 50
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Several mornings this week, I have tried to log in to my back end and received this message below. We are yet to upgrade to RC v1.3 so it must not be a new issue.
"Your license is corrupted. Please ensure you don't alter any values and use the exact license as supplied for your Kartris installation."
I have to type in my web address without the /admin at the end for kartris to tell me the shop is closed then put the /admin back at the end of the address before it will let me log in.
Is this a known issue or am I walking the long dark road along? :-)
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Group: Administrators
Last Active: Wed 18 Nov 2020
Posts: 148,
Visits: 3,450
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Have you hit the limit of 500 versions? I know older versions of kartris gave this message when that limit was hit.
If this is the case, we can issue you with a full license time limited for (eg) 2 or 3 months, if you aren't live yet (ie still under development).
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Group: Forum Members
Last Active: Tue 4 Oct 2011
Posts: 24,
Visits: 50
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Hi, I have just confirmed that we have got the full version and are live with our website and have been for a few months. No new products/versions have been updated in the last 3 weeks (only a few SEO tweaks and skin layout changes) so I'm intreagued now as to the root cause of this.
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Group: Administrators
Last Active: Fri 15 Sep 2023
Posts: 806,
Visits: 2,737
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Do you have any other domains pointing at the web site, such as development ones? I've seen issues with this where the system can think it is running on a domain it is not licensed for, and can cache this conclusion.
v1.3 addresses this as it will automatically 301-redirect to the domain it is licensed for. On earlier versions, you would have to disable any other domains, or 301-redirect them at the server/DNS. This could include the * record (which should redirect to www).
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